Privacy Policy

The following Privacy Policy describes how we, GLE ("we") collect, store, use, process, control, transfer, disclose and protect the Information of Account owners, Senders and Recipients (hereinafter referred to as Users). This Privacy Policy applies to all users of our services, unless set out in a separate privacy policy

Please read this Privacy Policy carefully to ensure that you understand how our data is processed. All capitalized terms used in this Privacy Policy have the same meaning as those contained in the Terms and Conditions (“T&C”).

This Privacy Policy includes the following :

1. Personal Information We Collect

We collect information that identifies or can be used to identify, contact or locate the person or device associated with the information, which includes full name, shipping address, email address, telephone number, gender, date of birth, information regarding the selected item (description). goods, quantities, and billing payment information), and other information reasonably necessary to facilitate the delivery of goods/documents, (“Personal Information”). Personal Information is not only limited to name, address, date of birth, telephone number, e-mail address, gender, or identification (including ID card, driver's license or passport) or other government-issued identification. We receive your personal information when you register and create an account with us using the Application. You must provide information in accordance with what is in the registration form on the Application. GLE may also directly contact the User by telephone, text message or e-mail, to request additional information sufficient to facilitate the process of sending Packages. In this case the User is deemed to agree with this Privacy Policy.

2. Use of User's Personal Information

GLE may use User's Personal Information for the purpose of serving, ensuring the delivery is successful and in accordance with estimates, and as an effort to improve service quality. This applies to :

  • Manage GLE operations and administration and comply with GLE internal policies and procedures.
  • Running delivery service for Users
  • Notify the User of the status of the order or delivery of Goods and update information regarding the progress of the status.
  • Respond to and handle inquiries and requests from Users.
  • Conduct investigations regarding disputes, billing, or fraud, loss and damage to Goods.
  • Handling complaints, problems or disputes regarding the delivery of Goods.
  • Provide facilities for correspondence between Sender and Receiver.
  • Provide a medium for notifications and responses from Users.
  • Conduct evaluations related to product additions, service information development, service promotion development, and other business development by GLE.
  • Processing payments and insurance claims that may arise on claims of goods/packages to the insurance company.
  • Disclosure of personal data to the extent required by applicable laws and regulations.
  • Comply or comply with all regulations, laws, regulations, codes of conduct or guidelines applicable in Indonesia that binds GLE and
  • Purposes and purposes related to marketing promos and additional products from GLE, GLE may use User's Personal Information for the above purposes, GLE can contact Users via mail, email, SMS, telephone or other electronic devices.
  • Other purposes and objectives that are quite related to the above.

3. Provision of Personal Information We Collect

GLE performs maximum protection of User's Personal Information. GLE will not provide Personal Information to third parties except for the following purposes or for other purposes permitted by laws and regulations :

  • we may use your Personal Information to identify and register you as a user and to administer, verify, deactivate or manage your account.
  • to notify you of any updates to the Application or changes to the services provided.
  • if there is any legal process of any kind between you and us, or between you and another party, in connection with, or in connection with the service, for the purposes of such legal process.
  • in connection with the insurance claim process, we will share your Personal Information for the purpose of processing insurance claims with insurance companies that work with or collaborate with us.
  • GLE's branches, affiliates and employees provide and fulfill GLE's services and obligations to Users.
  • To send you direct or targeted marketing communications, advertisements, promotions, surveys and special offers or promotions.
  • In addition to as set out in this Privacy Policy, we may disclose and share your Personal Information if we notify you and we have obtained your consent for such disclosure or sharing.

In addition, GLE will make every effort to provide strict security standards in our operations to prevent leakage, loss, damage or unauthorized copying of User Personal Data and our systems.

4. User location

We through the GLE application retrieve the current location of the GLE application users who are registered as GLE Driver partners. The GLE application will be retrieved directly from the GPS available on the user's smartphone in realtime.

5. Handling of User Location

The user's location as a GLE driver partner will be used in GLE as realtime tracking whose real-time location will be sent to the consumer or the owner of the goods to be sent by the driver. The user's location is also used for Live Service facilities for drivers.

6. Changes to this Privacy Policy

We may review and amend this Privacy Policy at our sole discretion from time to time, to ensure that this Privacy Policy is consistent with our future developments, and/or changes in legal or regulatory requirements. If we decide to change this Privacy Policy, we will notify you of such changes via a general notice published on the Application and/or website, or otherwise to your e-mail address listed in your Account. You agree that it is your responsibility to review this Privacy Policy regularly for the latest information on our data processing and data protection practices, and that by your continued use of the Application or our website, communicating with us, or accessing and using the services after any changes. Your acceptance of this Privacy Policy will be deemed as your agreement to this Privacy Policy and any amendments thereto.

7. Recognition and Approval

By agreeing to the Privacy Policy, you acknowledge that you have read and understand this Privacy Policy and agree to all of its terms. In particular, you agree and give consent to us collecting, using, sharing, disclosing, storing, transferring or processing your Personal Information in accordance with this Privacy Policy.

8. Applicable Law

All disputes arising from the implementation of the T&C and the services provided by GLE with the Account Owner will be resolved amicably and in a family manner, unless there are other matters deemed necessary to be continued in the next process through legal channels.

Settlement Disputes as set out in this point over services and T&Cs regulated, determined and determined by GLE will be resolved through the jurisdiction of the District Court in Denpasar.

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